Video and Sound Support

Video and Sound Support

All devices

Windows

Mac iPad Android

I have recently started hearing an echo of my own voice

 

I can't be heard on RealBridge

I can't be seen on RealBridge

I can't see or hear others on RealBridge

I can't be heard on RealBridge and I have a Lenovo laptop

I am seeing strange icons in front of the bidding box

I can't be heard on RealBridge

I can't be seen on RealBridge

I can't see or hear others on RealBridge

Audio/video issues after upgrading to MacOS 12 (Monterey)

I can't be heard on RealBridge

I can't be seen on RealBridge

I can't see or hear others on RealBridge

iPads that have been upgraded to iOS 15

Echoing and video issues (iOS 15)

Audio or video problems

For general support queries, please email:
support@realbridge.online

Quick answers:

Q: Camera and microphone showing me/allowing me to be heard.

A: Check that you provided permissions. See here.

Q: Apple user that loses connection frequently.

A: Do updates to device and browser, restart the device.

Q: Connecting fine, but image or sound is imperfect.

A: Turn your device off, completely, and rejoin.

Realbridge test session

If asked by support to join the RealBridge test session, click here:

https://play.realbridge.online/dx.html?p=250605125477&q=RealBridgeClinic

Installing Quick Assist

If RealBridge ask you to install Quick Assist, use this link:

https://apps.microsoft.com/detail/9P7BP5VNWKX5?launch=true&mode=full&hl=en-gb