We updated this page on 7 October 2022.
Apple released iOS version 15.0 in September 2021. The latest version is 15.7. In iOS 15 they changed some internal functionality relating to browser-based audio and video. Because of this, many players have had problems when using RealBridge. There are several different types of problem:
These problems can occur with any version of iOS that starts with 15.
If you have iOS 15, there are some settings changes that you must make. The changes take about 5-10 minutes.
If you would like us to talk you through this procedure, we are very happy to do that. Please contact email@example.com for help, or phone us on +44 (0) 794 232 2209.
If you are happy to make the change yourself, we have provided two versions of the instructions:
For iOS 15 on RealBridge, after you have applied the changes, we recommend using Safari. Chrome may not work well, even with these settings changes.
Even if you are not having these problems, we recommend making this settings change anyway. If you don't, you risk getting the problem in future, in the middle of a bridge session.
If you do what we recommend, then you should now find that your iPad works acceptably with the latest version of RealBridge. If you have any further problems on RealBridge, please contact firstname.lastname@example.org