Settings change for iOS 15

We updated this page on 13 January 2022.

These are the steps needed to ensure that iOS 15 works smoothly with RealBridge.

This is a short summary for advanced iPad users. If you would prefer a step-by-step guide, with a picture of what you would see at each stage, please see iOS 15 settings changes - step-by-step

  • In Settings, General, About, check your iOS version.
    • If you have iOS 14.8, you do not need to do anything.
    • If you have any iOS 15 version (that is, 15.0, 15.1 or 15.2), you should make the settings changes below.
    • If you have 15.0 or 15.1, we also advise you to upgrade to 15.2, in Settings, General, Update
  • In Settings, Safari, Advanced, go to Experimental Features.
    Turn off these four settings:
    • WebRTC Platform Codecs in GPU Process
    • WebRTC Platform TCP Sockets
    • WebRTC Platform UDP Sockets
    • WebRTC Sockets Proxying
  • In Settings, Safari, Advanced, go to Website Data.
    • Use the search box to find an entry for "realbridge.online"
    • Slide the text "realbridge.online" to the left, to delete the cached data for realbridge.online. The entry for realbridge.online will disappear.
    • Then click Cancel to clear the search box.
  • Restart your iPad:
    • Turn the power off, either from Settings, General, Shut Down, or using the buttons (see https://support.apple.com/en-gb/HT210631 ).
      Note that you must shut down the iPad - it's not sufficient to just push the power switch.
    • Wait a few seconds, then switch it on again by pressing and holding the power button.
  • After you have made these changes:
    • We recommend that you use Safari for playing RealBridge. (These settings do not always work well with Chrome.)
    • If you do want to use Chrome, go into Chrome and clear the cache – Click the three dots, select Settings, then Privacy, then Clear Browsing Data, set Time range to "All time", make sure only Cached Images and Files is ticked, and then click Clear Browsing Data.
    • If you want to use another browser like Firefox or Edge, clear the cache in a similar way.
  • If you later install a newer version of iOS, you may find that you have to follow this procedure again.
  • If you have an iPad Pro, and you find that the volume is too low when playing RealBridge: when you are at a table, go into the RealBridge settings, tick the box for iPad Volume Boost, and adjust the slider. Use this cautiously; if you set it too high you will get distortion (or possibly lose the sound entirely).