Settings change for iOS 15 - step-by-step guide

We updated this page on 13 January 2022.

These are the steps needed to ensure that iOS 15 works smoothly with RealBridge.

This is a very detailed list of instructions, with pictures at every stage. If you would prefer a shorter summary of the steps, please see iOS 15 settings changes - summary of steps

If you would like us to talk you through this procedure, we are very happy to do that. Please contact support@realbridge.online for help, or phone us on +44 (0) 794 232 2209.

Check your iOS version and iPad type

To check which version of iOS and iPad-type you have, open the Settings app.

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On the left-hand side, tap General.

On the right-hand side, tap About.

The right-hand column will now be headed by the word "About".

On the right-hand side, look for the line that says Version. It will be a number like 14.0, 14.8, 15.0, etc

Underneath it, look for the line that says Model Name. It will be a name like "iPad (8th generation)" or "iPad Pro (11 inch) (2nd generation)"

 

Do you need to change any settings?

If your iOS version starts with 14, or any lower number You do not need to do anything. Your iPad should work well with the latest version of RealBridge.
If your iOS version is 15.0, 15.0.1, 15.0.2, or 15.1

There are two things to do:

If you have an iPad Pro, you may also need to apply a volume boost inside RealBridge. After you have done the settings change, see the section iPad Pro Volume Boost below.

If your iOS version is with 15.2 or 15.2.1

Follow the step-by-step instructions under Settings Change for iOS 15 - step by step below.

If you have an iPad Pro, you may also need to apply a volume boost inside RealBridge. After you have done the settings change, see the section iPad Pro Volume Boost below.

Updating to iOS 15.2

1. Open the Settings app.

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2. On the left-hand side, click General (about 10 lines down from the top).

3. On the right-hand side, click Software Updates (2 lines from the top).

4. There will be a button to download and install iOS 15.2. Click this, and follow the instructions.

5. When it has finished, continue with the settings change in the next section.

Settings Change for iOS 15

Changing the settings

1. Open the Settings app.

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2. On the left-hand side, scroll down until you see Safari (about half way down). Tap Safari.

3. On the right-hand side, scroll down to the bottom and tap Advanced.

4. On the right-hand side, tap Experimental Features

5. On the right-hand side, you will see a long list of settings, in alphabetical order. Scroll down to near the bottom. Find the settings that start with "WebRTC".

There are four settings that you should disable. To disable a setting, push the slider to the left, so that it goes grey rather than green. For each setting, make sure that you have found exactly the right text - there are other settings with similar names, and it is important to choose the right one.

Disable these four settings:

  • WebRTC Platform Codecs in GPU Process (you may have disabled this already)
  • WebRTC Platform TCP Sockets
  • WebRTC Platform UDP Sockets
  • WebRTC Sockets Proxying

It will now look this this:

Clearing Safari's cached data

6. On the right-hand side, at the top of the screen, tap the blue < Advanced arrow. This takes you back to the Safari/Advanced menu.

7. On the right-hand side, click Website Data

8. On the right-hand side, there is a Search box. Type "realbridge" into this box. Underneath it, a line saying "realbridge.online" will appear.

9. Press this and slide it to the left. The word "Delete" will appear, Keep sliding until the whole line disappears.

10. At the top, next to the search box, click Cancel.

Restarting your iPad

11. Still in the Settings app, on the left-hand side tap General.

On the right-hand side, go down to the bottom and tap Shut Down.

You will see this slider:

Slide it to the right. Your iPad will shut down.

12. Wait 30 seconds, then restart your iPad, by pressing and holding the power button. (This is the button on the edge, on the opposite side to where the power cable goes in.)

Clearing Chrome's cache

13. Only if you use Chrome:

  • In Chrome, tap the three dots in the top right-hand corner
  • Scroll down and tap Settings
  • Scroll down and tap Privacy
  • Tap Clear Browsing Data
  • Set Time range to "All time"
  • Untick everything except Cached Images and Files

  • Click Clear Browsing Data

 

If you later install a newer version of iOS, you may find that you have to do this again.

 

iPad Pro Volume Boost

This section is intended only for iPad Pro users, but some other types of iPad may also benefit.

After following the steps above, you may find that the audio volume in RealBridge is very low.  If you find that you have this problem:

  • In RealBridge, go to a table where there are other people sitting.
  • Click the Settings icon
  • In the top right-hand corner is a box labelled "Volume boost"
  • Tick the box, and move the slider about 25% of the way to the right.  Do not start by sliding it all the way to the right.
  • Click OK, and ask somebody to speak.
  • If the audio volume is too low, repeat this process, increasing the boost until it reaches an acceptable level. Note that at high levels of volume-boost, the sound may become distorted, or it may cut out entirely.
  • If you are unable to find a boost-level that gives acceptable results, you may find that using a headset helps.
  • If you decide not to use the volume boost, remember to untick the box.