I can't be heard on RealBridge

Go to Camera and Microphone Test and see if the green bar moves when you speak at the bottom of the page. Make sure to click start test.

  • If the green bar moves when you speak, your microphone is working correctly.
  • If the green bar doesn't move, try the following:

Try using Google Chrome

Install and use Google Chrome on all Mac devices. Users have a much more positive experience using Google Chrome. Once installed, retest your microphone and camera.

Enable Access - Google Chrome

Make sure your browser has access enabled to your microphone

1. Go to Camera and Microphone Test and look for the padlock icon in the top left corner of the screen. It is on the left of the address bar.

   

2. Update the settings to Allow both camera and microphone. Then reload the page and start the test again.

Enable Access - Safari

Make sure your browser has access enabled to your microphone

1. Go to Camera and Microphone Test and go to the menu option Safari > Settings for This Website...

In the window that opens up, set Auto-Play to Allow All Auto-Play, and set both Camera and Microphone settings to Allow. Then reload the page and start the test again.

 

I can't be seen on RealBridge

Close other Applications

Make sure to close any other applications that may also be using your camera, for example, Zoom or Microsoft Teams. Reload RealBridge after you have done this.

Webcam slider

Many webcams, whether built-in to a laptop or external, have a camera cover slider. Make sure you slide the cover so that you can see the lens of your camera. Reload RealBridge after you have done this.

I can't see or hear others on RealBridge

Redial to re-establish a connection

Sometimes there is an interruption in an internet connection. There is a redial button on RealBridge that restarts the audio and video connections. Use it if the connection fails, or if your audio and video get out of sync. You will always remain at the table while this is taking place.

Sit closer to the router or use a wired connection

To see if this is something you need to do, test your internet speed. We recommend this tool. You will need a minimum of 10-15 Mbps of download speed and 5-10 Mbps of upload speed. If you are not getting this from where you are sitting. Move closer to your router and re-run the test. If your internet is still slow, consider connecting to your router using an ethernet cable. An Ethernet cable is the most common type of network cable used on a wired network whether at home or in any other business establishment.

Close down other tabs

Other tabs in your browser can be using up the internet, even when you aren't using them. Make sure to close any unessential tabs and windows on your device.

Stop any unnecessary updates or synchronizations

If you use OneDrive, Google Drive, Dropbox, or any online storage which synchronizes to your device automatically. Try to stop these processes and re-run the internet speed test.

Apple will sometimes download and install updates in the background. You will always get a notification asking whether you want the update. Make sure to select "Ask me Later" or "Install Tonight" to ensure the updates don't occur while you are playing on RealBridge.

Audio/video issues after upgrading to MacOS 12 (Monterey)

Apple released MacOS version 12 in October 2021. In this release they changed a setting relating to browser-based audio and video, for Safari users. This has caused issues for some players.  For instructions about how to resolve this problem, see https://realbridge.online/media-support-macos-monterey.html