Go to Camera and Microphone Test and see if the green bar moves when you speak at the bottom of the page. Make sure to click start test.
Install and use Google Chrome on all Android Tablets. Users have a much more positive experience using Google Chrome. Once installed, retest your microphone and camera.
Make sure that it is the full version of Chrome. Some Android tablets are supplied with a cutdown or customised version of Chrome. To get the full version of Chrome, use the App Store to look for Google Chrome, or go to the Google Chrome website.
Some Android tablets are supplied with a non-Chrome browser. For example, Samsung Galaxy devices have Samsung Internet Browser set as the default internet browser. This is an inferior browser and leads to a bad user experience.
Make sure your browser has access enabled to your microphone
1. Go to Camera and Microphone Test and look for the padlock icon in the top left corner of the screen. It is on the left of the address bar.
2. Update the Permissions to Allow both camera and microphone. Then reload the page and start the test again.
Make sure to close any other applications that may also be using your camera, for example, Zoom or Microsoft Teams. Reload RealBridge after you have done this.
Sometimes there is an interruption in an internet connection. There is a redial button on RealBridge that restarts the audio and video connections. Use it if the connection fails, or if your audio and video get out of sync. You will always remain at the table while this is taking place.
To see if this is something you need to do, test your internet speed. We recommend this tool. You will need a minimum of 10-15 Mbps of download speed and 5-10 Mbps of upload speed. If you are not getting this from where you are sitting. Move closer to your router and re-run the test.
